ONLINE MEDIATION

Online Mediation is a form of conflict resolution and a way to resolve disputes outside the courts and in an online setting. When parties in conflict are unwilling or unable to resolve a dispute, online mediation is a good option. Mediation is generally a structured and hands-on process. During mediation, the disputing parties voluntarily work with a neutral third party (mediator) to resolve their dispute.

We specialize in mediating family and workplace disputes

Workplace Mediation

A company, whatever its size, organization, or number of employees, is a place where interests converge, and sometimes diverge, thus creating the ground for conflicts. Conflicts commonly arise between employees within a team, between departments, and between employees and management. These conflicts can create psychosocial risks (work-related sufferance, harassment, discrimination) that can destabilize the employees and the company.

Many prevention and conflict management systems have been implemented within companies with the assistance of different actors, including social workers or occupational therapists. However, they will not always help improve employee relations. They may even crystallize the conflict which makes it more difficult to resolve.

Mediation promotes and emphasizes dialogue and communication within organizations. This process enables stakeholders to escape the conflict framework and helps move towards sustainable solutions agreeable to all parties.

Workplace mediation is characterized by:

  • A consensual approach and implementation: the parties are free to accept mediation and stop it at anytime.
  • Absolute confidentiality: everything exchanged during mediation is confidential and cannot be used outside of the mediation process.
  • Respect and careful listening from the mediator towards the parties positions. The parties must also respect each other’s positions.
  • A perfect command of the process by the mediator. However, the mediator does not decide the solution of the conflict.

Mediation can enable the recovery of a relationship, the resolution of an individual or collective conflict, or the completion of a project, etc.

Why mediation?

  • To prevent and manage interpersonal or collective disputes
  • To maintain or restore dialogue between employees within a team or between managers and employees
  • To prevent and fight psychosocial risks and discrimination
  • To provide a response to harassment claims and work-related distress

Who is mediation for?

All company stakeholders likely to be affected by a dispute, such as:

  • HR executives and managers
  • Business Managers, executives, employees
  • Staff and employee representatives

When should you use mediation?

  • Upstream of a dispute and as soon as a relational difficulty arises
  • To accompany a team in a change process
  • When collective disputes occur

Family Mediation

Family Mediation applies the basic principles of mediation to the resolution of issues that arise in families. During mediation, a neutral participant (Mediator) assists the disputing parties to resolve their disagreement by facilitating their discussions and guiding them through the process of finding a mutually agreeable solution.

Family Mediation is transformative. Using family mediation services can result in sound decision-making, reconciliation of divergent views, clearing the air, lessening resentment, greater understanding, improved communication, and the transformation of relationships. Family Mediation reduces pain and benefits clients by avoiding costly and hurtful litigation.

How does it work?

Family Mediation is a facilitated process of dispute resolution. A Family Mediator promotes discussion and negotiation that allows the participants involved in a conflict or a dispute the opportunity to exchange divergent views, ask questions, discuss difficult topics, and find solutions. A Family Mediator is a neutral third party who assists the participants to explore and find mutually acceptable solutions.

Family Mediation generally entails a series of meetings with the clients and the mediator that promote effective communication and decision-making about the issues that need to be addressed. Family Mediators are trained individuals who help family members engage in useful discussion and guides them through considering possible solutions and options to address various problems through brainstorming, experience, and attentive listening by the mediator. Realistic solutions are proposed and considered. What generally results is the creation of a sound, mutually acceptable agreement to address the parties’ particular circumstances.

What Family Mediation is not.

Family Mediation is not psychotherapy, marital counseling, or legal representation. Mediators with backgrounds in law or mental health (or other areas) do not represent or counsel mediation clients during the family mediation process, but rather serve as neutral facilitators of the decision-making process.

Learn how to effectively resolve conflict.

Your Purchase Helps Increase Peace

We view our clients as partners in the effort to increase peace in the world, and pride ourselves in working with our partners to provide peace education to teachers and students around the globe. Simply put, proceeds from our Peace Forum help support our peace programs for teachers and students.

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